Employee Assistance Program

Hands stacked on top of each other

Welcome to the Employee Assistance Program

The Employee Assistance Program (EAP) offers confidential, professional support to help you address personal or work-related challenges that may affect your well-being or job performance. This free program is available to all employees, their dependents, and household members.

EAP services include short-term counseling, referrals to community resources, and assistance with issues such as stress, relationships, financial concerns, legal matters, and substance use. All services are delivered by qualified experts and are strictly confidential, ensuring your privacy and peace of mind. Whether you need immediate guidance or ongoing support, the EAP is here to help you maintain balance at work and at home.

Topics

GuidanceResources provides EAP services 24/7 to all employees, State Plan members, their dependents and household members.

GuidanceResources
Call: (844) 506-5374 or TTY 711
Visit: guidanceresources.com
App: GuidanceNow
Web ID: MontanaEAP

Note: You must contact GuidanceResources for approval before scheduling an appointment with a counselor to ensure your first six visits are covered under the EAP benefit. Dependent or household member will need to provide the first and last name of the employee/State Plan member who provided you with the GuidanceResources contact information.

The online chat function is available Monday- Friday 7:00am – 5:00pm MST.

Employee Assistance Program Services

Sometimes life can feel overwhelming. It doesn’t have to. GuidanceResources provides confidential counseling, expert guidance and valuable resources to help you handle any of life’s challenges, big or small. Learn how the Employee Assistance Program can support you and your household by reviewing this informative flyer.

Confidential Emotional Support
Highly trained clinicians will listen to your concerns and help you or your family members with any issues, including:

  • Anxiety, depression, stress
  • Grief, loss and life adjustments
  • Relationship/marital conflicts

Work and Lifestyle Support
Specialists provide qualified referrals and resources for just about anything on your to-do list, such as:

  • Finding child and elder care
  • Hiring movers or home repair contractors
  • Planning events, locating pet car

Financial Resources
Financial experts such as, Certified Financial Planners and other professionals are available to assist with a wide range of issues, such as:

  • Retirement planning, taxes
  • Relocation, mortgages, insurance
  • Identity theft support
  • Budgeting, debt, bankruptcy and more

Legal Guidance
Talk to attorneys for practical assistance with your most pressing legal issues, such as:

  • Divorce, adoption and family law
  • Real estate, foreclosure, landlord/tenant issues
  • Free consultation and discounted local representation

Online Will Preparation
EstateGuidance from GuidanceResoces is a simple, secure and affordable online too to help with wills and estate planning.

  • Quickly and easily complete a will on your computer with EstateGuidance
  • Specify guardians, trustees and property division
  • Provide funeral and burial instructions

KOA Care 360
This work-related stress program is a 7-step, science based guide to help you understand and manager stress in the workplace. Stress affects us all in different ways, and if left unmanaged, stress can take a toll on mental and physical health.

Digital Support and Interactive Tools
GuidanceResources online is your 24/7 link to vital information, tools and support. Log on for articles, podcasts, videos, slideshows, on-demand trainings, and "Ask the Expert” for personal responses to your questions.

  • Self-care platform offers guided health programs
  • Tackle anxiety, depression, stress
  • Improve mindfulness, sleep, and more
  • Online Tips and Tricks: Once you are have registered and signed into your account, there are several ways to get connected with services. The chat function is available Monday- Friday 7:00 – 5:00 MST and is a great way to request an answer.

Free Webinars and Training

Watch this Guidance Resources Orientation on-demand presentation about EAP services.

Employee-Focused Training Sessions – All Training Times are 12 noon - 1 p.m. MST.

Huddles

  • Interactive online groups intended to help you learn, grow and explore topics meaningful to your own well-being goals and self-care journey.
  • Take a look at the calendar of upcoming Huddles to register for the topics meaningful to you.
  • All huddles are all led by a GuidanceResources care professional.

On Demand Training Opportunities

Training sessions are available on-demand, simply click the link below to start learning.

The EAP provides no-cost specialized resources and trainings to help supervisors support their employees. 

Management-Focused Training Sessions – Training times are 12 noon – 1 p.m. MST.

On-Demand Trainings

Manager Support

Mental Health Month

May is recognized as Mental Health Awareness Month. Mental health statistics for 2024 show that 50 million Americans are affected by mental illness. Many of those affected go without treatment every year with the reason being the costs associated with accessing help. Approximately 20 percent of American adults and 1 in 6 children (up to age 17) experience mental health issues every year with the most common issues being anxiety and PTSD.  (Source: Mental Health Statistics 2024. USA Today).

KOA Care 360 – Free Well-Being Tool Provided by GuidanceResources

You may have heard the acronym cCBT and wondered, “what is cCBT all about and how can it help me?” cCBT stands for computerized cognitive behavioral therapy and is a short way of describing a method of delivering Cognitive Behavioral Therapy (CBT) using a smartphone, computer, or tablet that includes the support of a therapist. If you prefer not sitting in the office of a local therapist, the cCBT option is an easy means of accessing the same benefit that fits around your schedule.

CBT can help address emotional and mental health issues, including anxiety and depression, PTSD, stress, and eating disorders. CBT can help you learn to quickly cope with specific challenges and can be helpful even if you don’t have a mental health condition. According to the National Library of Medicine, CBT can also be helpful with addressing physical conditions that include chronic pain, tinnitus, and rheumatism. (MayoClinic.org. February 26, 2025)

KOA Care 360 enables you to take care of your mental well-being on your own terms, in the time and place that works for you, by simply using your smartphone.  KOA Care 360’s app-based practical tools and evidence-based activities are created by mental health experts to help people deal with day-to-day stress and build resilience using their smartphones.

KOA Care 360 features:

  • Content curated by skilled psychologists
  • Activities based on techniques that are NICE (National Institute of Clinical Evidence) approved
  • Holistic approach combining different therapies
  • Stress measured with perceived stress scale
  • Diverse activities for mental well-being based on CBT, positive psychology, and mindfulness
  • Specialized modules designed to help sleep, manage anxious thoughts, and unwind
  • A personalized experience to help pursue your well-being goals
  • KOA 360 Informational Video – What to Expect
    • Connecting to KOA Care 360 via GRO (login and account registration)
    • Completing the Well-Being Check-in and receiving personalized activity recommendations
    • Key reminders for success with the app

How to Create Your Well-Being Plan!

Designed with you and your well-being journey in mind, GuidanceResources dynamic digital experience allows you to create a personalized and guided well-being plan. By visiting the “Assess Me” options in guidanceresources.com or the GuidanceNow app, the system will guide you through a brief well-being assessment which evaluates your needs across six primary care pillars. The platform then benchmarks your results and provides a series of personalized, multistep plans tailored to your specific area of need.

Bonus - free resources for extra support and connection: